Question 1

Do my customers need to download an app?

Accepted Answer

No. Their loyalty card is added straight to Apple Wallet or Google Pay, the same way a boarding pass or event ticket is. There is nothing for them to install, no account to remember and no password. They tap a link, add the card, and show it at your counter.

Question 2

How do staff add a stamp?

Accepted Answer

Staff sign in to the Beyond Stamping staff app and scan the QR code on the customer's card. The stamp is added instantly and the customer's wallet card updates on their phone by itself. Staff can also look someone up by email if they have left their phone at home.

Question 3

What does it cost?

Accepted Answer

The digital loyalty card is £34.99 a month per business. The Ambassador referral programme is an optional £24.99 a month on top, and extra branches are £10.00 a month each. The first 7 days are free on everything you start, and no card is charged before the trial ends.

Question 4

Can I cancel whenever I want?

Accepted Answer

Yes. You can cancel from your dashboard at any time and you keep full access until the end of the period you have already paid for. There is no minimum term and no cancellation fee.

Question 5

How long does it take to set up?

Accepted Answer

Most businesses are live the same day. You create your account, choose how many stamps fill a card and what the reward is, upload your logo and colours, and share your signup link. There is no hardware to buy and nothing to install at the till beyond the staff app on a phone or tablet.

Question 6

Can I design the card to match my brand?

Accepted Answer

Yes. You choose your own logo, colours, stamp icon, card length and rewards, and the wallet card your customers carry is branded as your business, not as Beyond Stamping. You can try the card designer on this site before creating an account.

Question 7

How many stamps can a card have?

Accepted Answer

Anywhere from 4 to 20, and you can change it later. You also decide which milestones unlock a reward, so a card can give something away part-way through rather than only at the end.

Question 8

What stops someone collecting several stamps in one visit?

Accepted Answer

A customer earns one loyalty stamp per day by default. If there is a genuine reason to add another, a staff member can override it deliberately, and that decision is recorded against the visit.

Question 9

What is the Ambassador referral programme?

Accepted Answer

It turns your regulars into the people who bring you new customers. Each member gets their own referral code, and when a friend joins and visits, the referral is tracked automatically and your ambassador works towards a reward you choose. You can see every code and its progress in your dashboard.

Question 10

Can I text my customers?

Accepted Answer

Yes. You can send SMS campaigns to your members from the dashboard, including to selected groups rather than everyone. SMS is charged separately as pay-as-you-go credit that you top up, because the cost is per message sent.

Question 11

I have more than one shop. Does that work?

Accepted Answer

Yes. Extra branches are £10.00 a month each, and staff choose which branch they are working at when they sign in, so your activity is separated by location.

Question 12

What happens if a customer joins a second business using Beyond Stamping?

Accepted Answer

They keep one account and get a separate card for each business. Their stamps, rewards and progress at your shop are entirely your own — another business can never see them, and their balance with you is never affected by anywhere else they collect.

Question 13

Do I need a card reader or any special hardware?

Accepted Answer

No. The staff app runs on a normal phone or tablet and uses its camera to scan. There is nothing to buy, wire in or connect to your till system.

Question 14

What happens to my data if I leave?

Accepted Answer

Your customer list stays yours while you are subscribed and you can export it. If you cancel, your programme stops issuing new stamps at the end of your paid period. We do not sell your customer data or market to your customers on our own behalf.

Your regulars are your marketing budget.